
Cardday
Cardday Support
Questions, a widget that looks out of date or a purchase that did not unlock? Start with the answers below, or write to us.
contact
Contact us
Write to us and include your device model and the app version. We read every message.
info@mobixify.comfaq
Frequently asked questions
Is the app really free?
Yes. The Word of the Day widget, a 300-word starter pack of A1 words for study and review, reading and saving any word, and your streak and statistics are free. Pro adds study and review in every level (almost 3,000 words), a widget that changes its card by itself on iPhone, and flip and rating buttons on the widget.
Do I need an account?
No. There is no sign-up and no login. Your progress, saved words and settings stay on your device.
Which language are the meanings in?
Turkish. Cardday 1.0 teaches English words with Turkish meanings, and the meanings stay Turkish when you set the buttons and texts to English. Change the language of the buttons and texts in Settings, Language.
How do I add a widget?
On iPhone, touch and hold an empty spot on the Home Screen until the icons wiggle, tap the plus button and choose Cardday; for the Lock Screen, touch and hold the Lock Screen, tap Customise, choose Lock Screen, tap the area under the clock and pick Cardday. On Android, touch and hold an empty spot on the home screen, tap Widgets and drag Cardday onto the home screen. In the app, Add the widget in Settings and on the Today tab shows the steps too.
My widget shows an old word, or says to open the app.
Your operating system decides when a widget redraws. On iPhone, Cardday prepares the cards a widget will show each time you open the app; if the widget says "Open the app for your next words" ("Yeni kelimeler için uygulamayı aç" in Turkish), open Cardday once. On Android, a widget asks to refresh about every 30 minutes, and tapping a button on it updates it at once. If a widget still looks wrong, remove it and add it again.
The flip and rating buttons are missing from my widget.
Flip and rating buttons on the widget are part of Pro. The free widget shows the Word of the Day with its meaning and opens the app when you tap it.
Why does my widget not change every few minutes?
On iPhone, a widget that changes its card by itself is part of Pro: it shows a new card every 15 minutes, 30 minutes or hour, as you choose in Settings. Cardday prepares these cards each time you open the app, and they keep changing for a day or two, so open the app now and then. On Android the Pro widget stays on a card until you rate it, or until you tap the next button of the wide widget. The free widget shows one Word of the Day and changes it once a day.
Why can I not study a word I saved?
You can read and save any word for free, and study and review the 300-word starter pack. Studying a word outside the starter pack is part of Pro. Saved words wait in your list, and if Pro ends your progress stays on your device and those cards wait until Pro returns.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. If you start the yearly trial and allow notifications, the app also reminds you two days before the trial ends. The reminder is set on your device and is a courtesy: to avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I report a wrong meaning or send feedback?
In Settings, open About Cardday and tap Support. Your e-mail app opens with a message to us, and nothing is sent unless you send it. Please include the English word and the app version shown in About.
How do I move my progress to a new phone?
Cardday 1.0 has no account, no sync and no export, so your progress stays on the phone where you made it. A restore of a full device backup, such as iCloud Backup or the backup of your Android device to your Google Account, may bring the app's data with it.
How do I delete my data?
Your progress, saved words and settings are on your device: delete the app to remove them. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, so refund requests go to them first. If the app itself is faulty, write to us.