Support
Fernnote Support
Questions, an entry that did not save or a purchase that did not unlock? Start with the answers below, or write to us.
faq
Frequently asked questions
Is the app really free?
Logging doses, weight, protein and side effects, the dose-day reminder, charts for the last 30 days and backup are free. Pro adds the whole history and trends, the report, several medications, home-screen widgets and colour themes.
How do I set my dose day?
Add your medication, then enter the number of days between doses as your clinician told you. Fernnote counts from your last logged dose, or from a date you set yourself. It does not suggest a dose or a schedule.
How do I get a reminder?
Turn on the reminder in the medication's settings and pick a time. If it does not appear, allow notifications for Fernnote in your phone settings. You can hide the medication name in reminders.
Where are my older entries?
On your phone. The free app shows the last 30 days; Pro shows the whole history. Older entries are not deleted.
How do I make a report for my appointment?
With Pro, open Settings, then Backup and reports, and share a PDF or a spreadsheet. It lists your entries as you wrote them.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. To avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I move my log to a new phone?
Save a backup file from Backup and reports, keep it somewhere safe, and restore it on the new phone. Anyone with the file can read it, so store it privately. A restore of a full device backup, such as iCloud Backup or your Android device backup, may bring the app's data with it.
How do I delete my data?
In Settings, Backup and reports, choose Delete all my data, or delete the app. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, and refund requests are handled under their refund policies and applicable law. After the first 48 hours, Google Play refund requests are handled by us. The Terms explain the rest.