Makam Ear Privacy Policy

This Privacy Policy explains how Makam Ear (the "app") handles information. The controller is Mobixify LTD ("we", "us"), the publisher of Makam Ear, company number 16138122. Contact: info@mobixify.com. Company information: mobixify.com/company/. We handle the personal data described here under the UK GDPR and the Data Protection Act 2018. If you use the app in Türkiye, the last section of this policy explains it in Turkish for you.

The short version

You do not need an account. The app listens through your microphone only while the tuner or an exercise is open, to show the pitch you play or sing. The sound is processed on your device as you play; it is not recorded or saved, and we do not receive it.

• The app never asks for your name, e-mail address or phone number.
• Your progress, streak and settings are stored on your device and are removed when you delete the app.
• The app has no advertising, analytics or tracking service, and it does not use your device's advertising identifier.
• You can ask us about your data at any time at info@mobixify.com.

Information that stays on your device

The app works on your device and keeps its data there.

• Sound. The app asks for permission to use the microphone. When it asks, it says: "Makam Ear uses the microphone to show the pitch you play or sing. The sound stays on your device and is not recorded." The microphone listens only while the tuner or an exercise is open. Sound and pieces of sound go nowhere: they are not sent to us or to any other company, and they do not appear in crash reports or logs.
• Progress and settings. Your progress, streak and settings are stored on your device and are removed when you delete the app.

The microphone permission is optional, and you can change it at any time in your device settings. If you use a device backup such as iCloud Backup, it may include the app's data. We do not receive it.

Information we do not collect

We do not collect your name, e-mail address, phone number, precise location or contacts, and we do not collect your device's advertising identifier. The app contains no advertising, analytics or attribution service. The app does not track you across apps or websites of other companies and does not show the App Tracking Transparency prompt.

If you have chosen in your device settings to share diagnostics with app developers, Apple or Google may give us aggregated crash and usage statistics through their developer tools. The operating system produces them, not code in the app, and they do not identify you to us.

Purchases

The app is free to start. Pro is optional and can be bought in two ways: a yearly subscription that starts with a 3-day free trial for new subscribers, or a one-time lifetime purchase. Only the yearly plan has a free trial.

Payments are handled by Apple or Google under their own terms; we do not receive your card details. To unlock Pro and restore purchases, our payment service provider processes a random app user ID, which is not linked to your name, and a record of your purchases.

On Android, the Google Play Billing library that the app uses for Google Play purchases also sends technical diagnostics about how it works to Google, even if you never buy anything. Google's software sends this, and Google handles it under the Google Privacy Policy. See also the Apple Privacy Policy.

Crash reports

If the app crashes, a crash report (device model, system and app version, and a random installation code) is sent to our crash-reporting service provider so that we can fix the problem. It contains no sound and no personal details. Where the law requires it, we ask for your consent first; you can turn crash reports off at any time in Settings.

• Your choice. Crash reports have their own switch in Settings. Where the app asks for your consent, crash reports stay off until you agree, and you can withdraw your consent at any time with the same switch. Everywhere else they are on by default and you can turn them off with the switch. Crash reports are optional, and the app works the same without them. Switching them off does not affect what was sent before, and a crash that happens before you restart the app can still be reported.
• Where the app asks. The app decides this on your device, from your region setting and your time zone, not from your IP address. It asks for your consent, and crash reports stay off until you agree, when your region or time zone points to the EU or EEA or a related territory, Gibraltar, Guernsey, Jersey, the Isle of Man or Quebec, or when the app cannot tell. In the UK, Switzerland, Türkiye, the rest of Canada and everywhere else, it does not ask: crash reports are on, the app tells you once, and the switch in Settings is there for you. No crash report is sent before you have agreed, or before the notice has been shown.
• What identifies you, and what does not. The app has no sign-in, so a crash report holds no user ID and no name, e-mail address or account. The app does not use or collect your device's advertising identifier, and our crash-reporting setup is not linked to any advertising service.

App updates

When the app starts, it checks whether a newer version is available through the App Store or Google Play and through a request to our server. Apple and Google each handle their part as separate controllers. Our request is not linked to your account.

If you write to us

If you write to us, we receive your e-mail address and what you tell us. We use them only to answer you. Our mailbox is hosted by Google Workspace.

Why we use information

UK data protection law needs a lawful basis for each use of personal data. The app's data is a random app user ID and purchase records, crash reports, technical details of your device and requests (including those of the update check), and anything you write to us.

• Giving you Pro (checking, unlocking and restoring purchases): to carry out our contract with you.
• Crash reports where the app asks for your consent (the EU and EEA and related territories, Gibraltar, Guernsey, Jersey, the Isle of Man and Quebec): your consent, which you give in the app and can withdraw at any time with the switch in Settings.
• Crash reports in the UK, Switzerland, Türkiye and everywhere else the app does not ask: our legitimate interest in finding and fixing crashes. In the UK, for the rules on storing information on, and reading it from, your device, we rely on the exemption for detecting technical faults. In Switzerland, the switch in Settings gives you the choice to turn them off. In Canada outside Quebec, we rely on your implied consent together with your choice to opt out. The data is limited to what is described above, you can turn crash reports off with the switch, and, where we rely on legitimate interests, you can object, see Your rights.
• The update check: our legitimate interest in keeping the app working and secure. Apple and Google handle their parts as separate controllers.
• Keeping accounting and tax records and meeting other legal duties: a legal obligation.
• Answering your messages: our legitimate interest in replying to you, or our contract with you when your message is about a purchase.
• Microphone: the sound stays on your device. You allow or refuse the permission yourself and can withdraw it at any time in your device settings.

The app sends the data described above automatically when it is online, except that crash reports are sent only while their switch is on for you. The app works without a connection, except that Pro is checked, bought and restored, and the update check runs, when you are online. We make no decisions about you by automated means.

Who receives your information

We share personal information with hosting, payment and crash-reporting service providers that help us run the app.

Apple and Google, which run the stores, are separate controllers and handle information under their own policies. This includes the update check: Apple or Google handles the part of it that goes through its store.

International transfers

Your information may be handled outside the UK, including in the United States. We rely on the UK-US data bridge for certified recipients, the UK Addendum to the standard contractual clauses where a provider's terms use it, and otherwise the UK's standard data transfer terms. Email info@mobixify.com for a copy of the safeguards.

Children

The app is not directed at children under 13. It does not ask for their name, e-mail address or any other personal details. If you are a parent or guardian and have a concern, write to us at info@mobixify.com.

How long information is kept

• On your device. Information stays there until you remove the app.
• Purchase records: 6 years after the purchase, for tax and accounting.
• Crash reports: up to 90 days.
• Server logs of the update check: up to 14 days.
• Messages to us. We keep them for 24 months after the last message in the conversation, then delete them. We keep them longer only if we need them for a legal claim or a legal duty.
• Requests about your data. We keep a record of your request, our reply and the outcome for 3 years after we close the request. We delete any proof of identity once we have checked it.

Security

We protect your data with encrypted connections and limits on who can reach it. If a personal data breach puts your rights at risk, we will tell you and the Information Commission (ICO) as the law requires.

Your rights

You can ask us for access to your personal data, to correct it, to delete it, to restrict its use, and to receive a copy of it in a portable format. Where we rely on legitimate interests, you can object at any time, and we will stop unless we have compelling grounds or need the data for legal claims. Where we rely on your consent, you can withdraw it at any time; this does not affect what happened before. Apple and Google are separate controllers of the data they hold, so ask them about that data. Crash reports are linked only to a random installation code, not to your name or e-mail address, and the data is deleted when its retention period ends.

Tell us the order number from your Apple or Google receipt, so that we can find the right purchase record. We will reply within one month of having your request and enough information to find your record. If we need to ask you something first, the clock waits for your answer. For a complex request we may take up to two more months, and we will tell you why within the first month. You can also use Account and data requests.

If you are not happy with how we have handled your personal data, tell us first at info@mobixify.com. We will acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome. You can also complain to the Information Commission (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint. The ICO may ask whether you have raised the problem with us first. You can also complain to the data protection authority in the country where you live or work.

Do Not Track

The app does not track you across other companies' apps or websites, so it behaves the same whether or not a "Do Not Track" signal is present. The update check is not used to track you across other companies' apps or websites, and the request to our own server carries no identifier.

Changes to this policy

If we change how the app handles information, we will update this page and its effective date, and we will say so in the app's release notes on the store when a change is material.