Support
Makam Ear Support
Questions about a purchase that did not unlock, or the microphone? Start with the answers below. If they do not help, write to us.
faq
Frequently asked questions
The needle does not move.
Check that Makam Ear is allowed to use the microphone in your device settings, and that the tuner or an exercise is open. The app listens only then. A quiet room helps, and so does playing or singing one clear note at a time.
How do I allow the microphone?
When the app first asks, tap Allow. If you refused, open your device settings, find Makam Ear and turn the microphone on. You can withdraw the permission there at any time.
Is my sound recorded?
No. The sound is processed on your device as you play; it is not recorded or saved, and we do not receive it.
What is a koma?
One of 53 equal steps in an octave, a ninth of a whole tone. The reference is a guide: players and regions tune makams a little differently.
How does the free trial work?
The yearly plan has a free trial of 3 days for new subscribers. The purchase screen shows when billing starts. To avoid the charge, cancel in the subscription settings of your Apple Account or Google Play account before the trial ends (the App Store needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore Purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I turn crash reports off?
Open Settings in the app and use the crash reports switch.
How do I delete my data?
Your progress, streak and settings are on your device and are removed when you delete the app. To ask about any other data we hold, such as a purchase record, email us with your order number.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, and refund requests are handled under their refund policies and applicable law. After the first 48 hours, Google Play refund requests are handled by us. The Terms explain the rest.