Support
Pageshore Support
Questions, a book that did not save or a purchase that did not unlock? Start with the answers below, or write to us.
faq
Frequently asked questions
Is the app really free?
Shelves, search, the reading timer, your yearly goal, notes and quotes, and backup are free. The free version shows ads. Pro adds statistics, the year card, CSV import, notes export, widgets and colour themes, and pro turns the ads off.
How do I add a book?
Tap Add a book, then search by title, author or ISBN, or choose to add it by hand. Searching needs a connection; adding by hand does not.
How do I get a reading reminder?
Turn on the daily reading reminder in Settings and pick a time. If it does not appear, allow notifications for Pageshore in your phone settings.
How do I move my library to a new phone?
In Settings, Backup and export, create a backup file, keep it somewhere safe, and restore it on the new phone. Anyone with the file can read it, so store it privately. Restoring a full device backup made by Apple or Google may also bring the app's data with it.
How do I import my library from another reading app?
With Pro, open Settings, then Import books, choose the CSV file you exported, check the preview and then import. Books already on your shelves are skipped.
How do I make a My year in books card?
With Pro, open the card from the statistics and share it. The card is made on your phone and goes where you choose.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. To avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I report an ad?
In Settings, Help, choose Report an ad. It opens an e-mail with the subject filled in; tell us what you saw.
How do I delete my data?
In Settings, Backup and export, choose Delete all my data, or delete the app. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, and refund requests are handled under their refund policies and applicable law. After the first 48 hours, Google Play refund requests are handled by us. The Terms explain the rest.