Support
Scanday Support
Questions, a scan that did not save or a purchase that did not unlock? Start with the answers below, or write to us.
faq
Frequently asked questions
Is the app really free?
Scanning, importing, page editing, export as PDF or JPG, sharing and the library are free, with no watermark. You also get one merge or split a day and a basic compression preset. Pro adds unlimited merge and split, compression to a target size you choose and signing.
How do I scan a document?
Tap the scan button, hold the camera over the page and follow the scanner. You can scan several pages, then crop, rotate, reorder or delete them before saving. To use a picture you already have, import it from your photos or files instead.
Where can I find my document after saving?
In the library in the app. Open a document to share it as a PDF or JPG, save it to Files, rename it or delete it.
How do I sign a PDF?
With Pro, open a PDF, tap the signature tool, draw your signature, place it on the page and save. You can save your signature for next time. Scanday puts the signature you draw onto the page; it does not check identities or issue certificates.
Why can I not merge or split another PDF today?
The free app includes one merge or split a day. It resets the next day, and Pro removes the limit.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. To avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I move my documents to a new phone?
Share or save the ones you want to keep to Files before you switch. A restore of a full device backup, such as iCloud Backup or the backup of your Android device to your Google Account, may bring the app's data with it.
How do I delete my data?
Your documents and settings are on your device: delete a document in the library, or delete the app to remove everything. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, and refund requests are handled under their refund policies and applicable law. After the first 48 hours, Google Play refund requests are handled by us. The Refunds section of the Terms explains the rest.