Support
Spendbrook Support
Questions, an entry that did not save or a purchase that did not unlock? Start with the answers below, or write to us.
faq
Frequently asked questions
Is the app free?
Entries, transfers and search, accounts, categories, the monthly budget, this month's reports and backup are free. The free version shows ads. Pro adds recurring entries, advanced reports, CSV import, receipt photos, the app lock and colour themes, and Pro turns the ads off.
How do I add an entry?
On Home, tap the plus button, enter the amount, choose expense or income, a category, an account and a date, and save. To repeat an entry, choose Add another like this.
How do I set a budget?
On Home, tap Set a monthly budget, enter a monthly total and, if you like, a limit for a category. To get a notification when a limit is passed, turn on the over-budget notification in Settings; if it does not appear, allow notifications for Spendbrook in your phone settings.
How do I use another currency?
Add an account and choose its currency. Totals are shown in your main currency (Settings, Money) using reference exchange rates, which you can update in Settings and change by hand on an entry. They are not the rates a bank or card will charge.
How do I move my entries to a new phone?
In Settings, Data, Backup and export, create a backup file, keep it somewhere safe, and restore it on the new phone. Anyone with the file can read it, so store it privately. Restoring a full device backup made by Apple or Google may also bring the app's data with it.
How do I import entries from a CSV file?
With Pro, open Settings, then Import a CSV file, choose the file, check the preview and then import. Entries with the same date, account, type and amount are skipped.
How do I add a receipt photo?
With Pro, open an entry and choose Take a photo or Choose from Photos.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. To avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore purchases, signed in to the Apple Account or Google account that made the purchase. If it still does not unlock, email us with your order number.
How do I report an ad?
In Settings, Help, choose Report an ad. It opens an e-mail with the subject filled in; tell us what you saw.
How do I delete my data?
In Settings, Data, Backup and export, choose Delete all my data, or delete the app. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
help
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, and refund requests are handled under their refund policies and applicable law. After the first 48 hours, Google Play refund requests are handled by us. The Terms explain the rest.